ELTF gets frequent complaints that some Branch Managers deny interest subsidy to eligible students on the ground that the student had paid the interest, had not paid interest, or closed the loan account, etc. If the student is otherwise eligible for interest subsidy, as per the scheme, then they cannot be denied the subsidy under different assumed reasons. In such cases, the students can complain to the Chairman of the Bank and RBI immediately without any delay. Before making such complaint, the students should give opportunity to the Manager to verify with their higher officials.
Please avoid contacting ELTF through mail or personally without going through the site and without attempting to resolve your grievance at Bank level.