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Saturday, July 16, 2016

Insensitivity of State Bank of India kills a poor student - SBI harasses education loan borrowers through private agencies



16 July 2016

Shri Arjun Ram Meghwal ji
Hon'ble Minister of Finance
Delhi

The Chief General Manager
Reserve Bank of India
Mumbai

The Chairman
State Bank of India
Mumbai

Shri T K Rangrajan MP
Dr Anbumani Ramadoss MP

Deputy Secretary, MHRD, Delhi
CEO, Indian Banks Association, Mumbai

Dear Shri Arjun Ram Meghwal ji

When the undersigned met you at Delhi on 11th July 2016, I explained to you the problems faced by the poor students while and after availing the education loan.  I also explained to you as to how State Bank of India is handling the Education loan borrowers in a highly high handed manner.

1.  State Bank of India does not allow the eligible youngsters to participate in the recrutiment process, if they have defaulted education loan.  When the students are suffering from unemployment, such insensitive and anti national and anti poor policy of SBIworks against theinterest of the nation.

2.  State Bank of India does not provide repayment schedule of 15 years as per the scheme.  They create NPAs artificially and then sell to Reliance Company (Asset Reconstruction Company).  Reliance harasses the students, even when the students are eligible for better repayment schedule from the bank..

Due to such insensitivity of State Bank of India, one of the students Lenin (son of a mason) committed suicide today at Madurai, without bearing the torture of the private agencies.  Please read the report in The Hindu today.

In another instance at the same place Madurai, one of the physically challenged student (hearing and speech impaired) and son of an auto driver was threatened by Reliance.  Interestingly, State Bank of India, has handed over his loan account even before he completed his studies.  The student is not able to get the next instalment of loan, since the account was closed and transferreed to Reliance.

Education Loan Task Force (ELTF) receives numberous complaints of insensitive attitude of SBI.  This would not have been possible, without the permission of the Chairperson.  The pdf file of  The Hindu report dated 12th July 2016 is attached. 

We request you to kindly investigate into this matter urgently and handover the case to CBI
so that the Bank does not kill poor students in future.  ELTF suggests suitable disciplinary action be initiated against the erring officials, including Regional Manager and even the Bank Chairperson who has issued such insensitive, anti-poor and anti-national orders.

Today many of the TV channels are discussing this issue.  The action of State Bank of India brings a bad image to Modi Government as anti-poor.  Kindly initiate action, before it gets further complicated.
Regards

Srinivasan
Convenor
Education Loan Task force
www.eltf.in

Tuesday, March 15, 2016

New website links to get education loan interest subsidy status


Canara Bank has now announced the following two new links to get the status of Education Loan interest subsidy.  

For enquiry regarding CSIS Subsidy claims made up to 2013-14:

https://canarabankcsis.in/CSIS_Old_Data_Enquiry/

For enquiry regarding  CSIS Subsidy claims made after 2013-14:
https://canarabankcsis.in/SubsidyEnquiry/SubsidyEnquiry.aspx

These two links are maintained by Canara Bank, IT Department (Nodal Bank for Education Loan interest subsidy scheme)

If the students need any clarification, they need to approach the concerned Branch Manager only.  They should not write to ELTF.  ELTF does not have any details of individual accounts.  If the Branch Managers do not give proper response, the students can report to the Regional manager and the Chairman of the concerned Bank in writing.  They can also complain to Reserve Bank of India in writing.  

ELTF will not respond to the mails or facebook comments seeking micro details about the interest subsidy. 

Tuesday, September 22, 2015

MHRD extends the date upto 10th October 2015 for submission of CSIS claims


Ministry of Human Resources Development (MHRD), Government of India has extended the date for submission of claims by banks up to 10th October 2015. The eligible students may contact their Branch Managers to ensure that claims have been submitted or their names have been included for submission.   This is an one-time opportunity provided by MHRD to all the Banks to rectify their earlier mistakes.

If the Branch Managers say that they have not received any information from their Head Office, the students can politely request them to verify with their Head Office or Zonal Office.  If the students / parents do not receive proper response from the Branch Managers, they can meet the concerned Zonal Managers and submit a letter in writing to the Zonal Manager.

ELTF gets frequent complaints that some Branch Managers deny interest subsidy to eligible students on the ground that the student had paid the interest, had not paid interest, or closed the loan account, etc.  If the student is otherwise eligible for interest subsidy, as per the scheme, then they cannot be denied the subsidy under different assumed reasons.  In such cases, the students can complain to the Chairman of the Bank and RBI immediately without any delay.  Before making such complaint, the students should give opportunity to the Manager to verify with their higher officials. 

They can also send a written complaint  to the Branch Manager, Zonal Manager and the Chairman of the Bank through Speed Post, if the Branch is not providing proper information or guidance.  It is the duty of all the Branch Managers to provide the information to the students.  The Branch is required to give all clarifications to the students.

Please go through the following three links to get better understanding.

Pending interest subsidy claims from 1.4.2009 to 31.3.2014 can be submitted as one time measure. 

Clarifications on Education Loan Interest Subsidy Scheme (CSI)

Portal opened for claiming unclaimed interest subsidy
http://www.eltf.in/2015/09/portal-opened-for-claiming-unclaimed.html

Please avoid contacting ELTF through mail or personally without going through the site and without attempting to resolve your grievance at Bank level.  


Monday, September 7, 2015

Portal opened for claiming unclaimed Education Loan interest subsidy

Nodal Bank Canara Bank has today (7th Sep 2015) opened the portal for claiming, unclaimed Education Loan interest subsidy for the loans disbursed during 2009-10 to 2013-14.  This is an one time opportunity for all Banks to claim the left out interest subsidy claims.  The portal will remain open for 30 days from today. 

Eligibility

Government of India, Ministry of HRD is implementing Educational Loan Interest Subsidy Scheme from 2009-10.  Economically weaker section students whose parental income is less than Rs.4.50 lakhs, pursuing professional and technical courses in India are eligible for 100% interest subsidy during the moratorium period, when they avail education loan under IBA model scheme.   Moratorium period is the study period plus one year or six months after getting employment whichever is earlier.


We have written in detail about the eligibility in the following link.

Claim for old cases (2009-10 to 2013-14)

The students who are eligible for interest subsidy and who have not received the subsidy earlier may contact the Branch Manager and submit a letter requesting him to submit the claim.  If the Branches says that they have not received any communication from their Head Office, the students can politely ask them to check up with their head office.  Still if the Branches do not respond, the students can complain directly to the Regional Manager and Chairman of the Bank.   If the claim is not submitted by the Banks for old cases before 10th October 2015, the eligible students cannot claim the interest subsidy later.  

The copy of the IBA letter is as follows:

Quote
No.RB/CIR/CSIS/26
9th September, 2015

VERY URGENT

To:

The Chief Executives of Member Banks

Dear Sir/Madam,

Web Portal Open from 7.9.2015 to 10.10.2015 - Last option to claim subsidy for old  cases under CSIS

We invite your kind attention to our circular No.RB/CIR/CSIS/15 dated 26th  August, 2015  regarding old pending claims in respect of ALL THE ELIGIBLE unclaimed cases [including SC/ST and General Category] for the period from the year 01.04.2009 to 31.03.2014 as a onetime measure.  This will be the final chance (copy enclosed).

In this connection, we have now been informed that, the Nodal Bank viz. Canara Bank would keep the web portal open for the period from 7.9.2015 to 10.10.2015 (both days inclusive) for uploading of leftover CSIS claims by the member banks for the year viz. 2009-10, 2010-11, 2011-12, 2012-13 and 2013-14.

We therefore, request all our member banks to upload all eligible left over claims at an early date, as there will not be any further opportunity for the same as per the instructions of MoHRD, Government of India.

Please note that the CSIS Scheme is also applicable to RRBs, we request all sponsoring Public Sector Banks to inform their respective RRBs to take necessary action in the matter.

Please be guided accordingly with immediate effect.

Yours faithfully,

K Unnikrishnan

Dy. Chief Executive


Unquote

Claim for 2014-15

The portal for claiming interest subsidy for 2014-15 is already open and will be closed on 25th Sep 2015. 

The eligible students can also confirm with their Branches that their eligible interest subsidy for 2014-15, I repeat for 2014-15 has been submitted to the nodal bank.  If not submitted, they have to submit before 25th Sep 2015.  Banks should claim 100% of the interest charged by them, as subsidy for eligible students.


In both the cases (old and current), if the claims are not submitted the branches within the due date, the students will not get the interest subsidy.  In their own interest, students are advised to check with their Branches.  If they need further help or clarification, they have to approach only the higher officials of the Bank.

ELTF does not follow up with individual cases.  Please do not write to us or try to contact us.  The students have to take up only with Bank officials.



Wednesday, September 2, 2015

Clarifications on Education Loan Interest Subsidy Scheme (CSIS)




ELTF has been getting lot of enquirers from different part of country seeking clarifications on 'Interest Subsidy Scheme'.  

There are two types of Interest Subsidy scheme for students pursuing education in India.  

1. First Scheme:  For Loans granted / disbursed on or after 1st April 2009; 
2. Second Scheme:  For Loans granted / disbursed prior to 1st April 2009;

Eligibility
For both the Schemes, the eligibility is as follows: 

a)   The Education Loan should have been sanctioned under IBA Scheme;
b)  The Loan should have been granted to pursue professional or technical courses in approved Institutions after 12th std. (Diploma students joining Engineering Courses through lateral entry are also eligible);
c)    The education should be within India;
d)   The gross parental income should be less than 4.50 lakhs.

For Loans granted prior to 1.4.2009

In Feb 2014, Shri P Chidambaram (then Finance Minister)  announced in the Parliament that Government would reimburse 100% of the interest outstanding as on 31.12.2013.  Canara Bank was appointed as Nodal Bank to pool the data.  Interest component on all eligible  loans outstanding as on 31.12.2013 were paid by the Government to the Banks and credited to the loan accounts.

In this scheme, the students who availed loan prior to 1.4.2009 and who paid the interest regularly, were in a disadvantageous position.  Since interest component was either nil or negligible, they did not get any benefit of the interest subsidy.  Similarly the students who closed the education loan account before 31.12.2013 were also not eligible to get interest subsidy.

Now this scheme is closed.  Now the students cannot claim any interest subsidy under this scheme.  We are writing this only for information.

For Loans granted / disbursed on or after 1.4.2009

Government of India (Ministry of HRD) provides 100% interest subsidy for the eligible students (as given earlier) for all the loans disbursed on or after 1.4.2009 during the moratorium period.  

If a loan has been sanctioned in 2007 for Rs.4 lakhs, to be disbursed @ Rs. 1 lakh every year,  the student is eligible for interest subsidy for the disbursements made in 2009 (if it is after 1.4.2009) and 2010.

Moratorium period is the study period + one year of six months after getting employment whichever is earlier. 

Interest subsidy is available for either Under Graduation or Post Graduation.  From the same family, brothers and sisters can avail the subsidy individually.  

Students can avail the subsidy under only one scheme.  Students who availed subsidy under the second scheme (loans prior to 1.4.2009) are not eligible for subsidy under the first scheme. 

Please go through the guidelines in this links very carefully.

Problems faced by students

The students were required to submit the Income Certificate to the Bank to claim interest subsidy.  Since the Banks did not intimate many of the students in the early years, many eligible students did not get interest subsidy.

It is the duty of the Banks to identify the eligible students and advise them to get the income certificate.  Also, it is the duty of the Bank to submit the claim through the Nodal Bank portal to the Government of India within the time stipulated by the Government.  Due to the fault of many of the Branches, claims were not submitted in the past claiming interest subsidy by the Banks.

Even the students who got subsidy, received only a small portion of the interest debited by the Bank.  In many cases, Banks failed to submit the claim for few years.  For example, banks might not have claimed for 2009-10, but claimed for other years.  Also, they might have claimed for 2009-10, 2010-11, but might not have claimed for other eligible years during the moratorium period.

ELTF has been taking up this issue through supporting MPs in the Parliament and with the Government for the past three years.  

The eligible students can check the status of their interest subsidy through this link
https://epayment.canarabank.in/MHRD/CSISACDetails.aspx 

(Some students may get 'Data not available' message.  In that case, the students have to approach only the Bank manager for details. It is the responsibility of the Bank Managers to provide the claim related details to the students.)

Government of India opens the portal as one time measure

In order to resolve the confusion of the past disbursement of Interest Subsidy, the Government of India (MHRD) has now permitted  the Nodal Bank Canara Bank to open their portal to enable the Banks to file the claim.  

Accordingly, all the pending claims, unclaimed interest subsidy for the period from 2009-10 to 2013-14 can now be claimed by the Banks.  Though the portal was supposed to have been opened on 1st Sep 2015, due to some technical reasons, it is likely to be opened next week.  Please keep watching this site and our Facebook page for latest updates.
https://www.facebook.com/EducationLoanTaskForce

(Update:  The Portal is opned on 7th Sep 2015 and will remain open till 10th October 2015)

What students can do

If you have any education loan disbursement on or after 1.4.2009  (irrespective of your date of sanction say 2008 or 2007) and if you are eligible for interest subsidy as given in the early paras, then check your statement of account and also through the link given above for the subsidy claimed by the Bank.

Please compare the actual interest debited by the Bank during that Financial Year with the interest credited or not credited.  If the students find that either interest subsidy for that year has not been claimed or shortly credited, please write a letter giving the complete details and hand over to the Manager.  Please request the Manager to claim the interest subsidy, when the portal opens.  

If the students get a response from the Managers that they have not received any instructions from the Head Office, the students can send their request to the Chairman of the Bank, Regional Manaer and to the Branch under Registered Post. You can also mention that the Manager refused to accept the request.   You can request the Managers to claim the interest as and when the portal gets opened, after verifying the correctness.  

If required, the students can meet the Regional Manager and submit a letter personally.  Though it is the duty of the Bank Manager to identify and submit the claim, to avoid any future confusion, ELTF suggests that students themselves can verify and draw the attention of the Managers.

For the latest IBA guideline, please click

ELTF will not follow up individual cases.  If the students find any difficulty, they have to send complaint to Chairman of the Bank and to Reserve Bank of India.  Please do not write to ELTF for individual issues.  They can personally meet the Regional Managers and sort out the issues. 

This is an one time measure allowed by the Government.  Hence, students and banks should avail the opportunity so that all the pending cases are resolved.  
By K Srinivasan, Convenor, ELTF

Thursday, August 27, 2015

All pending interest subsidy claims can be submitted immediately as one time measure


Under instructions from MHRD, Indian Banks' Association has notified that all pending interest subsidy claims (1.4.2009 to 31.3.2014) belonging to SC/ST and General category can be submitted immediately by the bank branches to the nodal bank.  
The eligible students, who did not get the interest subsidy earlier may immediately meet the Manager and submit a letter of request to the Bank.  They can also give the copy of the notification to the branches.  If the Branch Managers do not respond positively, the students can report to the Chairman of the Bank and also to Reserve Bank of India.

Canara Bank will open the portal on 1st Sep 2015 and close on 15th Sep 2015.  The eligible students may meet the Bank Manager and give a letter requesting him to submit the pending claims within the due date.

The copy of the notification:

No RB/CIR/CSIS/15

26th  August, 2015
VERY URGENT
To:
The Chief Executives of Member Banks

Dear Sir/Madam,

Opening of CSIS portal for claiming CSIS subsidy for
OLD CASES-final chance

The Ministry of HRD vide their communication dated 20th August, 2015 has advised to keep the web portal open and sensitize all the banks that, this is the last opportunity for banks to lodge the claims and ensure that the eligible students who have availed education loans  are not deprived of the benefit of interest reliefThe Ministry of HRD has requested IBA to advise members banks that portal will be opened for lodging all old pending claims in respect of ALL THE ELIGIBLE unclaimed cases [including SC/ST and General Category] for the period from the year 01.04.2009 to 31.03.2014 as a onetime measure.  This will be the final chance.

Accordingly, the Nodal bank viz. Canara Bank has informed us that they are in process of opening the CSIS Web Portal for submission of the old pending / left over cases and will be informing the date of the opening of portal very soon. 
In the meantimewe request all the members to please keep the required details ready for submission of the eligible claims.  KINDLY NOTE THAT THIS WILL BE THE FINAL ONETIME MEASURE AND THERE WILL BE NO MORE OPPORTUNITY TO CLAIM THE CSIS SUBSIDY for the old claims for the period from the year 01.04.2009 to 31.03.2014.

Please note that the CSIS Scheme is also applicable to RRBs, we request all sponsoring Public Sector Banks to inform their respective RRBs to take necessary action in the matter.

Please be guided accordingly with immediate effect.
Yours faithfully,

K Unnikrishnan
Dy. Chief Executive

Friday, August 7, 2015

Interest subsidy claims for 2014-15 to be submitted before 25th September 2015


All Bank Branches should submit the interest subsidy claims for 2014-15 before 25th September 2015.  Though it is the duty of all the branch managers to submit the claim to the nodal bank Canara Bank before the due date, in the past, due to various reasons, managers have not submitted the claims properly. This has resulted in many eligible poor students not getting the interest subsidy from the Government.

Students who have availed education loans under IBA Scheme pursuing professional or technical courses in the approved institutions and whose annual parental income is less than Rs.4.50 lakhs are eligible for 100% interest subsidy during the moratorium period.  They should have submitted the income certificate duly signed by Thasilldar. 

Eligible students may meet the branch managers and get the confirmation that the Branch has included their name and the exact amount (100% of interest charged during 2014-15).  The students can also submit a letter to the Managers seeking confirmation for having submitted the claim.  They can endorse a copy to the concerned Regional Managers and the Branch Managers.  We are suggesting this as an abundant caution.

If the Branch Managers refuse to give proper information, the students can write a complaint to the Chairman of the Bank and to the Regional Manager.

AADHAR Card not mandatory for processing of Education Loans


We are receiving complaints that some of the banks are not processing / sanctioning the Education loan applications if the applicants do not submit the AADHAR card.  When we sought clarification from the Nodal Bank Canara Bank, Shri Badrinath, AGM, Canara Bank Head Office has responded to us the following quoting IBA guidelines.  From these guidelines, it is clear that Aadhar cards are not mandatory for processing the education loan applications.

quote

IBA Mumbai during the revision of Education loan scheme guidelines had advised banks to Obtain UID number issued by  UIDAI ( Aadhaar ) to the students and note the same in the System.

Accordingly we had  issued guidelines to the branches to prevail upon the students to submit the PAN/AADHAAR card particulars before completion of the course.

Wherever a student is not having UID number, branches are advised to obtain undertaking letter from the student for submission at a later specified date. However, the disbursement in subsequent years should not be stopped for the said reason. The same should be followed up till submission for noting in records. 

From the above , it is clear that obtention of AADHAAR card is neither mandatory nor a condition for sanction of loan.

UnQuote

Mr Unnikrishnan, Deputy Chief Executive of Indian Banks' Association has further clarified as follows:

Quote
Aadhar is not mandatory for sanction of Education loan, but students are advised to submit Aadhar before completion of course.
Unquote

Wednesday, June 3, 2015

Dharmapuri MP Dr Anbumani shows the way - Organises Education Loan Awareness programme for bankers and students

Education Loan Awareness Programme at Dharmapuri on 1st June 2015
Dr Anbumani Ramadoss MP (third from left), Prime Point Srinivasan (fourth from left)
Dr Anbumani Ramadoss (Former Union Health Minister and sitting MP of Dharmapuri, Tamil Nadu) organised an unique event on 1st June 2015 at Dharmapuri to create awareness about education loan among the students and parents. He had also invited all the local Bank Managers. 

Probably this is the first time, a sitting MP is organising such awareness programme anywhere in India for the benefit of people in his constituency. They made a wide publicity through media, banners and pamphlets.  More than 300 students and parents participated in this event.

Prime Point Srinivasan, Convenor of Education Loan Task Force (ELTF) was the Chief Guest and he delivered a talk on various aspects of Education Loan guidelines.  This event helped to ease the tension between the bankers and the public and to understand each others difficulties.   

Two important things observed was that though Reserve Bank of India and Indian Bank Head Office specifically advised all the banks not to follow 'service area concept' for education loans, Lead District Manager of Indian Bank openly admitted in the meeting that they were following service area concept for their convenience.  However, ELTF has taken up the issue with Indian Bank Head Office.

Secondly, the local State Bank of India has not been granting any education loans presently citing bad debts.  This matter is also being taken up by ELTF with State Bank of India Chairman.

While addressing the gathering, Srinivasan explained the application procedures, eligibility of interest subsidy, grievance redressal mechanism, etc.  
While summing up the views, Dr Anbumani MP said that this programme was more a sensitization programme for both bankers and the students.  He also assuired to take up with Finance Minister the mess up of interest subsidy matter.

This event was an unique event which can be emulated by other MPs and MLAs in their constituencies.  Another important matter which needs 'three cheers' is the total neutrality of the programme.  Though Dr Anbumani is the leader of a big political party, his team ensured that no political colour was given to the event.  

Some of the photos:

Tuesday, April 7, 2015

Indian Overseas Bank confirms that Govt. of India settled only 44% of the interest subsidy claim for Education Loan in 2013-14

Time and again, Education Loan Task Force (ELTF) has been blaming the Government of India for not settling 100% of the eligible interest subsidy during the moratorium period.  ELTF has taken up this issue through our supporting MPs in the Parliament.

Now in response to a letter of Shri Vinoth Kumar, a student borrower of Indian Overseas Bank, B. Mettur Branch, the Bank's Head Office has confirmed that only 44% of the claim was settled by the Government for the year 2013-14.  

As per rules, the Government of India should settle 100% of the interest during the moratorium period.  In many cases, the students get only a small portion.  The banks force the students to pay the balance interest and treat them as NPA.  

The eligible students can now individually approach their branch manager and request them in writing (1) the amount of interest debited in the loan account during the moratorium period and (2) the amount of interest subsidy credited to the loan account. Alternatively, you can collect the statement from the Bank and work out the details yourself. If the students need any clarification, they can approaqch the bank manager.  If the Managers do not clarify, the students can meet the Regional Manager and give a written complaint.  

Students should note that there are two interest subsidy schemes. (1) for loans granted on or after 1st April 2009 - it is a continuous scheme. Due date for submission of claims by banks is over for the period up to 2013-14.   (2) For the loans granted prior to 1.4.2009 and outstanding as on 31.12.2013.  This is one time scheme and now the due date is over for submission of claim.  For more details, please see the guidelines in this site. 

 If there is a difference, the students can also ask the Bank Manager the details of the claim submitted by them on behalf of the concerned loan account.  If there is any discrepancy in the interest subsidy received or claimed, the students can send a written complaint to the Chairman of the Bank.

Please do not post any comment for this posting.  If you need to convey anything, please send a us your mail to info@eltf.in.

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